Sprint Store in Shawnee, KS Open now

Reviews about Sprint Store

• ★ ★ ★ ★ ☆

  January 04, 2020, by Seth Meyer
  We've generally been pretty satisfied with the service here. Sometimes we'll run across an employee who seems less than happy to help. But generally most everyone did a good job helping. The wait times for help can be very long if the store is busy. Sometimes an hour plus.
• ★ ☆ ☆ ☆ ☆

  June 11, 2019, by LINDA Z
  There should be a process improvement for handling customers who are only needing to buy or return accessories. Waiting over an hour is a good reason to purchase these items anywhere else but Sprint. But the worst part is the policy for returning accessories "within 14 days" per the receipt policy, when in fact Cameron the manager refused to honor the 14 day policy today. He said that the day you purchase an item is day one, so it is really only a 13 day return policy. (That is like saying you are 1 year old on the day you were actually born.) It is fraudulent! So even though we spent almost $1000 2 weeks ago, and we brought back one item on day 14 worth $39, he would not allow the return. I called the Sprint Customer service number and explained everything to them, and they provided some justice by posting a $40 credit to our account. We've been customers for 10 years, with 6 phone lines, and spend ALOT of money each year to Sprint, so I did not appreciate getting treated so poorly today. The sign in the store says "we bend over backwards" for our customers - but that is not true. After reading all of the negative online reviews for this Shawnee, KS store, and noticing the huge turnover with employees over the past few years, it is obvious there is a serious problem with training and retaining good employees who know not only about cellular devices, but also basic customer service skills. We all expect more from our Sprint stores, especially when the Sprint headquarters is right here in the Kansas City area. Why can't we have A+ service? No excuses please. And why aren't we given surveys after each transaction for important feedback to Sprint, instead of resorting to posting reviews online? Then Human Resources and Marketing would know what kinds of problems need to be fixed asap. This would ultimately help retain important Sprint customers, leading to a more profitable company and fewer layoffs.